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Customers rate Fort Sill National Cemetery tops

Fort Sill National Cemetery was recently recognized for its highest customer satisfaction level yet, according to Skyler Holmes, assistant director of the cemetery.

American Customer Satisfaction Index (ACSI) surveys public and private corporations to determine their level of customer satisfaction, he explained. ACSI has surveyed Fort Sill National Cemetery every three years since its inception on Nov. 5, 2001.

Its customer satisfaction level was 93 percent in 2001, 95 percent in both 2004 and 2007, 94 percent in 2010 and 96 percent in both 2013 and 2016.

This year it exceeded all previous levels with 97 percent customer satisfaction. That’s the highest customer satisfaction rating of any corporation, public or private, that was surveyed, Holmes said.

One thing that could have contributed to the positive feedback was a recent “raise and realign” project the Fort Sill National Cemetery undertook in Section 33, the site of its in-ground cremated remains. These are 4-foot by 4-foot sections with upright marble headstones.

Under National Cemetery Administration standards, the headstones have to be between 24 and 26 inches from the ground to the top of the headstone. With the freeze-thaw process going on here and the rain, coupled with clay soils, things tend to settle with time.

The Lawton Constitution

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